UK DELIVERY
We offer free delivery by Royal Mail Tracked 48.
INTERNATIONAL DELIVERY
For orders from outside of the UK please get in touch by email or telephone.
RETURNS
We understand that it's not always easy to get it right first time when buying online, so please contact us immediately if for any reason you are not completely happy with your purchase.
If you do wish to return or exchange an item, then please contact us within 7 days of receipt of order and return it to us within 28 days unused, in its original packaging, for an exchange or refund. Unless the item is faulty, return postage will be at your cost.
EXCEPTIONS
We are sorry but earrings cannot be refunded or exchanged unless faulty.
FAULTY GOODS
In the very unlikely event that a product is faulty, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 01837 82328 (Mon – Friday 9am – 5.00pm). We will exchange or refund any faulty goods. This guarantee does not affect your statutory rights.
TO RETURN AN ITEM
Please return to:
Krystal Rocks Ltd
Ankridge House
North Tawton
Devon
EX20 2DW
Please include your order reference, name and return address. Affix the correct postage to the package. We recommend that you obtain proof of posting from the Post Office as you are responsible for the goods until they reach us.
Once your returned item is received and inspected, we will acknowledge receipt and confirm approval of your refund by email. A credit will then be issued to your original method of payment, typically within 5 working days (subject to usual banking process).
You may also request an exchange for an alternative item. A refund or request for additional payment will be issued where the alternative item is priced differently to the original item.
